The Tiling House ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or contact us.

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1. Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Business name (where applicable)

• Information you provide through contact or quote enquiry forms

• Any other information you choose to provide when communicating with us

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We may also collect non-identifiable information such as:

• Browser type

• Device information

• IP address

• Website usage statistics

• Pages visited and time spent on our website

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2. How We Use Your Information

We use your information to:

• Respond to enquiries and quote requests

• Provide customer support

• Improve our website and services

• Communicate with you regarding your enquiry

• Comply with legal obligations

We do not sell your personal information.

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3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

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4. Third-Party Services

We may use trusted third-party services such as website hosting providers, analytics services, or marketing platforms to help operate our website.

These providers may have access to information only where necessary to perform their services on our behalf.

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5. Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting information over the internet or storing data electronically is completely secure.

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6. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To make a request, please contact us using the details below.

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7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Tiling House:
303-305 Albert St, Brunswick Victoria 3056
Email: info@thetilinghouse.com.au
Phone: 1300 192 338