It depends on the extent of the damage. Cracked tiles often point to underlying movement or water ingress. Our team will carefully assess the waterproof membrane during the removal process and advise if localized waterproofing repairs are necessary to guarantee a watertight, long-lasting seal.

Sometimes, yes. Loose or cracked tiles are a common entry point for water. However, we always conduct a thorough diagnostic check to ensure the leak hasn't compromised the surrounding areas or the waterproof membrane before finalizing the tile replacement.

Yes, absolutely! Professional re-grouting involves carefully raking out and removing the old, degraded grout from the joints without damaging the surrounding tiles. We then apply a fresh, high-grade grout to restore the seal and the look of the space.

Standard cement-based grout is slightly porous and requires occasional maintenance. Epoxy grout, on the other hand, is highly durable, completely waterproof and highly resistant to stains, mould, and chemicals. This makes epoxy grout the superior choice for wet areas and long-term leak prevention.

Typically, well-maintained grout can last anywhere from 8 to 15 years. However, if you notice the grout cracking, crumbling, becoming persistently discoloured with mould or if you suspect a hidden leak, it is time to have it professionally assessed and replaced.